Full job description General information Career area Consumer Analytics Work Location(s) 601 S. Tryon Street, NC City Charlotte, NC Remote? No Ref # 17251 Posted Date Thursday, March 21, 2024 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? The Opportunity The Director – Forecasting & Data Science will lead our forecasting team, primarily tasked with developing contact center volume models. You’ll leverage advanced analytical techniques to enhance accuracy and efficiency in predicting interaction volumes, ensuring optimal resource allocation. With a proven track record in data-driven decision-making, you will guide your team in developing new methods to optimize call center operations. Beyond the contact center, your vision will extend into broader forecasting and predictive modeling initiatives. You will collaborate cross-functionally to develop models that analyze customer trends, preference, and financial behaviors. You’ll provide stakeholders with actionable insights, enabling tailored strategies for personalized experiences and product offerings. You’ll be positioned as a key resource in using new analytical methods to enhance customer satisfaction and drive business growth. The Work Itself Take a leadership role in building and driving data science initiatives for the consumer insights organization. Foster close collaboration with customer care and operations teams to integrate statistical models with long-term in business planning. Actively participate in strategic planning and decision-making processes based on forecasted data. Collaborate with privacy, legal and regulatory teams to establish and ensure compliance in the proper use of predictive models. Stay updated on industry best practices and advancements in forecasting and analytics to drive innovation within the organization. Establish and track key performance indicators to continually measure business outcomes and model performance. Continuously evaluate and enhance models, ensuring adaptability to dynamic market conditions. The Skills You Bring 7+ years of professional experience in modeling and analytics, preferably in financial services. Master’s degree in a quantitative field such as Mathematics, Statistics, Data Science, Finance, Economics, or a related field. Excellent written and verbal communication skills and ability to work with people at all levels. Strong skills in SQL, Python, R, SAS, or other open-source tools that are used for predictive modeling, advanced analytics, and machine learning work. Experience building and managing models for forecasting as well as the ability to communicate the selection of the models and the statistics behind them. Experience being a people leader is a plus. How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Emerging 135000 Experienced 185000 Expert 235000 Incentive Compensation: This position is eligible to participate in our annual incentive plan.